Sony eReader
Feb. 3rd, 2010 08:21 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
draggonlaadyMy PDA being old and starting to fail, and basically used now as a reader, I upgraded to a Sony eReader. For the most part, I'm happy with it. It is, however, giving me fits over 2 things:
1: The software installed on my computer will import and play audio files with no worries. It will, however, NOT transfer them to the reader. I don't particularly care, as I rarely listen to audiobooks anyway, but it torques me off that the adverts say "will import and play audio files" and fail to mention that that's ONLY on the computer. Well, gee, thanks. I can already listen to audio files on the computer, I didn't need yet another media player there. This one is a design/program issue, not a malfunction with my particular reader-it explains this in the user manual.
2: While it uploads PDA and BBeB and plain text files to the reader just duckylike, it will not upload a rich text file. THIS it is supposed to do. So I called customer support today. I shouldn't do these things first off in the morning, as even if I'm perfectly happy and content, my voice sounds gravelly and monotone and therefore cranky, which is always great for the service reps. Nonetheless, that's what I did. After wading through the phone tree (no 800 number, incidentally. That's annoying. This is freaking SONY, they can't afford an 800 number for tech support? Not that it matters to me, since I'm calling from a cellphone with free long distance, but really?) and giving the computer my phone number, I get transferred to a rep. First thing he asks? My phone number. I ask him (cranky, gravelly voice, remember) why I had to give the computer my number if it's not going to give it to him. I can almost hear the "oh god not one of these people" swallow before he answers. But his answer was brilliant. "With all due respect, I wonder that EVERY DAY." I laughed. Unfortunately, when we got to the actual issue, his answer ended up being "it does that sometimes, and we don't know why. Try saving it as plain text instead."
1: The software installed on my computer will import and play audio files with no worries. It will, however, NOT transfer them to the reader. I don't particularly care, as I rarely listen to audiobooks anyway, but it torques me off that the adverts say "will import and play audio files" and fail to mention that that's ONLY on the computer. Well, gee, thanks. I can already listen to audio files on the computer, I didn't need yet another media player there. This one is a design/program issue, not a malfunction with my particular reader-it explains this in the user manual.
2: While it uploads PDA and BBeB and plain text files to the reader just duckylike, it will not upload a rich text file. THIS it is supposed to do. So I called customer support today. I shouldn't do these things first off in the morning, as even if I'm perfectly happy and content, my voice sounds gravelly and monotone and therefore cranky, which is always great for the service reps. Nonetheless, that's what I did. After wading through the phone tree (no 800 number, incidentally. That's annoying. This is freaking SONY, they can't afford an 800 number for tech support? Not that it matters to me, since I'm calling from a cellphone with free long distance, but really?) and giving the computer my phone number, I get transferred to a rep. First thing he asks? My phone number. I ask him (cranky, gravelly voice, remember) why I had to give the computer my number if it's not going to give it to him. I can almost hear the "oh god not one of these people" swallow before he answers. But his answer was brilliant. "With all due respect, I wonder that EVERY DAY." I laughed. Unfortunately, when we got to the actual issue, his answer ended up being "it does that sometimes, and we don't know why. Try saving it as plain text instead."
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Date: 2010-02-03 06:14 pm (UTC)no subject
Date: 2010-02-03 06:18 pm (UTC)