draggonlaady (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
draggonlaady) wrote2011-06-22 11:58 am
draggonlaady) wrote2011-06-22 11:58 am
Entry tags:
The Berry Company
Yeah. So I called Bonnie Cook again, and left another message on 6/20; in this one I not only repeated my request to call me, I specifically said that I am annoyed and frustrated by the lack of response, since I have been trying to get in touch with you since 6/7.
You guessed it; no return call.
I called today, and didn't bother with dialing her extension, I just held for the first available customer rep. I explained to Charlotte that I am annoyed and frustrated by Bonnie's lack of response, and then explained the whole long bullshit from the beginning. She put me on hold for about 5 minutes, then came back and says that the contract runs from May to May, and has a stop order already in place, so I should not be receiving bills after May (the bill I have been calling about). Which still leaves me confused about the credits, but at this point my honesty has been ground down by the bullshit, and if they stop billing me, I'm just gonna keep the fucking credits as payment for putting up with the shit-tastic customer service response.
You guessed it; no return call.
I called today, and didn't bother with dialing her extension, I just held for the first available customer rep. I explained to Charlotte that I am annoyed and frustrated by Bonnie's lack of response, and then explained the whole long bullshit from the beginning. She put me on hold for about 5 minutes, then came back and says that the contract runs from May to May, and has a stop order already in place, so I should not be receiving bills after May (the bill I have been calling about). Which still leaves me confused about the credits, but at this point my honesty has been ground down by the bullshit, and if they stop billing me, I'm just gonna keep the fucking credits as payment for putting up with the shit-tastic customer service response.