draggonlaady: (Vampire Cat)
Belated final post about St. Louis trip - back to work this Monday and catching up on all the stuff that'd piled up while we were gone, so haven't had time to write this yet.

Saturday we slept in quite late, for no better reason than because we could. Even once awake, we didn't get right to doing much; spent some time hanging out and reading, showered, and generally lazed about before heading to a costume party. It was a Greek themed party, and I have to say that I rather like the way Bruce looks in a chiton. :) I was a little disappointed at how many people didn't seem to make any attempt to meet the theme, but it was a fun night anyway. Music and a drum circle and some dancing, good food, interesting people. We were out well past the end of the bus lines running though, so when we decided to head back to the hotel, we called for a cab.

I ended up on hold for almost 5 minutes before speaking to a guy (Harvey, he told me 4 or 5 times during our 1 minute conversation) about getting a ride. He kept asking questions and then not letting me answer, or telling me he already had the information - if you already have the information, why are you asking in the first place? Anyway, he said they'd send us a cab "in the next 6-30 minutes."
Uhm... can you give us a little more narrow time frame than that? It's kind of cold standing out here in the dark at 2 AM, and there's no cell reception in the building. "We'll text you when we dispatch someone." Yeah, not really helpful there, Harvey.
So about 2 minutes later, a taxi pulls up. We walk over to it, assuming that this is our ride, despite Harvey's evasiveness. Nope, driver just needed something from the Walgreens right here. But if we're still waiting when he's done, he'd be happy to take us.
We were still waiting when he was done shopping.
So we hopped in (turns out his company charges less than the one we called anyway), and headed off. we were about half way to the hotel (40 minutes after I called) when the first cab company texted to say they were ready to dispatch a cab. So I texted back that we'd already been picked up. The company texted back that nobody actually reads these texts, and if I need assistance I should call again. Then my phone immediately rang before I could dial out, with an automated message from the cab company asking if we still needed a ride....
Anyway...the nice taxi driver who'd picked us up by chance was very chatty, and informed us of the bad areas of town to avoid (a few of which we'd already walked through at night, ha!) and ranted about how terrible the drivers in St. Louis were (while switching lanes without blinkers, and accelerating erratically). We eventually made it safely back to the hotel, where we packed all our stuff up for departure at oh-dear-it's-early Sunday morning, then collapsed in bed for an hour nap before getting back up to stagger off to the shuttle to the airport.

Once again, we made it through security without being more than perfunctorily molested and hauled our sleepy selves to the gate. While waiting, I pointed out to Bruce a guy who apparently spends some time at the gym; his arms were bigger around than my thighs. Upon sardining ourselves into the the plane, I was briefly amused to find myself in the seat next to big-armed guy. I became increasing less amused by this during the flight, as it turns out that shoulders 4 feet wide don't fit in an airplane seat, and I spent a lot of time (the entire flight) with his arm taking up about a quarter of my space. Sleeping did not happen for me on this flight, at all.

58 minute layover in Minneapolis should be ample time to switch to another plane from same airline, right? Well, it was...but would have been a lot more ample if the planes from the same airline were on the same concourse. We made it, and this time actually got to sit next to each other on the plane! Bruce slept the whole flight, I probably got an hour to an hour and a half of something resembling sleep. So, I guess Delta did us okay this time, certainly have had worse airline experiences! We caught a bus from the airport to Bruce's friend Zombie's place, where I fell asleep on the couch while Bruce and Zombie watched football.

Then we drove home, and returned to our normal lives. /vacation
draggonlaady: (Vampire Cat)
First stop this morning was Park Avenue Coffee for a mocha (for me), hot chocolate (for Bruce) and gooey butter cake (for both of us). Well, actually, I guess first stop was the Unique Thrift Store on the way to Park Avenue, to pick up a couple wind breakers, because the weather has been rather less balmy than was predicted when we were packing. THEN on to enjoy the delicious gooey-ness. And delicious it was.

After breakfast, we took the train to the Science Center and Planetarium. We caught a Planetarium show about Edwin Hubble and the Hubble Telescope, then wandered through the rest of the planetarium and science center looking at the exhibits. Lots of interactive stuff; this place would be a paradise for kids interested in learning. I was sad that we missed the "Born to be Wild" Imax show. They kicked us out at 4:30 when they closed... time flies when you're on vacation.

We caught the train back to town for dinner at  Bailey's Range - apparently, Mr. Bailey has our number. This restaurant is owned by the same guy that runs the Chocolate Bar and Rooster. We definitely gave a disproportionate amount of our spending this week to him! I guess I am okay with supporting him though; the food at all 3 places was very enjoyable, and I was sorely tempted to order the "LGBT" burger (see menu) just on principle. In the end though, I was unable to resist the call of the ABC. Lucky had the American, because hey-mac&cheese! We also got billy goat chips, which are a locally-made potato chip with Parmesan cheese, and cheese paddles, which are Mozarella sticks on growth hormones and steroids. Seriously, the order is 2 sticks, which are probably called paddles because they're nearly large enough to row a boat with. We barely finished 1 of them between the 2 of us. Bring friends if you decide to go for these, you'll need the help! Milkshakes were delicious - salted caramel for Bruce, chocolate and salted caramel for me. Really, there was so much promising stuff on this menu that we had trouble choosing. I am also firmly in favor now of apples on burgers!

After dinner, we walked over to St. Louis' City Museum. The Museum is usually only open until 5, but stays up until midnight on Friday. We did the aquarium first - a very cool space with lots of interesting animals and information, but I think some of the tanks could have been better set up, both for visibility and for space for the inhabitants. The gennets were only visible via mirror, because the cage was so high that you couldn't see directly into it. Speaking of gennets - this aquarium had a LOT of land animals for an aquarium... Not that that's a problem, really, but I was rather surprised by the number of snakes and etc. We got pictures to make kresentiam jealous of the coatimundi cage. The kinkajou and sloth were adorable, and since we didn't get to see those at the zoo, it was nice to see them here. There were many warnings on various enclosures about inappropriate pets; as with the St. Louis children's zoo, a lot of these animals were released by private owners when they became too large or complicated to keep.
Then we left the aquarium for the Museum proper. We headed up to the roof, which is an open-air space of slides and crazy metal structures to climb and explore. There is a school bus driving off the side of the roof, and a giant preying mantis statue as well as a ferris wheel (because just being on the roof of an 11 story building isn't high enough!). There are stairs to get to most places, but not all - there are are metal frames for scaling up to everywhere, and we did a lot of climbing throughout the evening. The indoors of the Museum had almost nothing you'd typically associate with a museum. There was one hall of skeletons and diagrams, and a bunch of architectural examples and statuary. Then there was a hall of old arcade and fair-way stuff, which was pretty cool. The rest of the museum is basically the best jungle gym ever. There is a giant habitrail in the ceiling, a twisty tree house to climb, tunnels and caves with hidey-holes and crawl spaces with grotesques carved into the walls and sometimes actually forming tunnels, so that you crawl down the throat of a dragon. We spent a couple hours playing in the caves and then took a break for dessert.

Back to Gelato Tavolini, which is a conveniently short walk from the museum. Bruce had the butterscotch pecan this time, and I went for coconut and chocolate again. The chocolate was noticeably more bitter this time, so there is apparently some variation between batches.

After gelato, we headed back to the City Museum for "lights out"; at 10 PM on Friday, they turn all the lights out and let people play in the dark for 2 hours. This made a disappointingly small difference in the caves, but the rest of the place was made more fun by the additional challenge to exploration. We stayed until closing; crawling and climbing and shuffling through small spaces. A really entertaining full body work out.

We caught the last bus home, always a concerning situation of "hope we don't miss it!" Bitchy bus driver was driving again - she was letting people on the bus this time, but standing in the aisle talking on her cell phone again the whole time, except when she was arguing with riders. Couldn't even bother to hang up her phone to talk to riders! Bruce was approached by a guy while digging through his satchel for his bus pass - guy shoved a couple transfer forms into his hands and said he could get free rides using them. Bitch driver yelled out the door at Bruce "you can't use those! You shouldn't have taken them!" And then goes back to complaining loudly into her phone. After we were on and seated, a guy tried to board with a pass from the train and she told him he couldn't because it was the wrong pass (weirdly, if you buy a one-way pass, you cannot use it on the bus, but if you buy a two-hour pass, <i>for the same cost</i>, you can - but nowhere that we could find is that posted; we got caught by it on our way to Aftershocks last week), and he didn't have cash. So after several minutes of her refusing to let him on the bus (remember, this is the last bus of the night - he can't just go buy a new pass and catch the next one), Bruce got up and handed him cash to buy a ticket. At which bitch driver tells the guy he can get on and give Bruce his money back, because "he don't need to be in our business"... the same business she'd been loudly arguing in the aisle where every rider on the bus could hear it, as well as whoever the hell was on the other end of her cell phone that she STILL had not hung up.

I guess 2 rude people in the entire time were were there isn't bad, but given how nice everybody else we met/talked to was, it's a sharp contrast to deal with people like her and the Millennium shuttle driver.
draggonlaady: (Vampire Cat)
Placeholder, to be filled out when I have time:

We went back to Rooster for breakfast, and it was wonderful again. This time, Bruce tried the Slinger, and I had the Smoked Sirloin #3. We did better when we split them, I guess - neither of us had big enough bellies to finish the large portions, but they were yummy up until we declared defeat. We asked our server (Chris) for directions to a nearby place to get gooey butter cakes, which we'd been told we had to try while in St. Louis. He said he hadn't ever even had any, let alone know where the really good gooey butter cake is, and went to ask his manager. She directed us to Park Avenue Coffee, which was just a few blocks away from Rooster, so we strolled off in that direction.

Park Avenue Coffee appears at first glance to be just a fairly typical coffee shop, and the name doesn't change that impression. They do not, however, sell a bunch of pre-packaged, shipped in muffins and bagels. They make their own gooey butter cake in 76 different variations. We actually got to talk to the owner, who was friendly and happy to talk to Bruce about baking and which flavors are most popular and some other cooking stuff that went over my head. I asked if they deliver, and Bruce laughed at me and said "not to Washington, they don't!" which got him laughed at by the owner, who said "Sure we do. We seal up fresh-baked cake and overnight it." Which we may eventually take advantage of, but what I actually requested was that they take a piece of the traditional over to Rooster for Chris. They happily agreed to do so, and packaged up a piece of traditional for Bruce and a piece of triple chocolate (oh, like you're surprised) for me. We took ours with us as we headed back to the zoo, because we were still quite stuffed from breakfast.

We headed back to the metrolink to catch the train to the zoo, but ended up on the wrong side of the station to catch the train going the direction we wanted. A very friendly metrolink security helped us navigate the ongoing construction, actually walking with us back out of the station, across the street and down the block to the other station entry that came down to the other trains. I am guessing this station doesn't get a lot of people changing trains!

We headed back to the zoo to finish out the exhibits we didn't get to see last time... we made it two days, but it could be done in one day. If you get there early and don't dawdle. The gorillas were out today; Bruce had been disappointed not to see them last time. No new close friends among the gorillas for Bruce, guess that's just an orangutan thing. We couldn't get in to the stingrays - the exhibit is closed for the winter - which was a bit disappointing, but apparently there's a huge aquarium at, of all places, the City Museum, which we are planning to hit tonight. We went through the children's zoo to see the fennec foxes and the tree kangaroo. Tree kangaroo was cute, and has a baby with her, but it seems like they went out of their way to pick nocturnal animals for the children's zoo. The only critters really out and about were the echidna (cool as cool can be, that critter) and the mole rats, who don't care about night and day. One of the fennec foxes is a tripod; apparently she came to the zoo already missing her front leg, and the keepers we talked to didn't know what happened to her. She was a pet that was released to the zoo. Talked to the keeper for a few minutes about how often that happens... mostly with animals in the children's zoo, apparently, which makes sense. Going to have more people with small exotics (rabbits, chinchillas, fennecs, hedgehogs, etc) that the can't care for than things like large cats, just because the little ones are easier to acquire. She also said that a lot of their pet-releases actually come through the humane societies, not directly from owners, so many of them have little history with them on entry.
We took a break from walking and watched the antelope play (well, mostly they lay around apparently enjoying the sun and their cuds...) while we ate our gooey butter cakes. Delicious concoctions of yumminess! It's like butter and sugar with just enough flour to hold form (plus cocoa in the case of mine). Between gooey butter cake and gelato it's probably best for my health that I not stay in St. Louis long term!
When we'd finished the cakes, we headed through "Big Cat Country" on our way to the monkey house. Lions look very smug as they bask in the sun. We got to see the keeper feed the Coquerel's Sifaka, cute critters that I'd never even heard of before this visit. The absolute most adorable of the primates (in my humble opinion) was the pygmy marmoset. Because I suck, I totally failed to get a picture of him when he came and sat immediately in front of me.
After the monkey house was the Herp Hall, with a variety of beautiful snakes and lizards, and Bruce's favorite, the Komodo dragon. Sad Bruce, that we don't have a proper enclosure for keeping dragons at home.

On our way to dinner after the zoo, Bruce was hit up at a bus stop by a guy who said he was homeless and needed money for food. The guy was very focused on Bruce, and never actually spoke to me, it was a little trippy. So we walked with him to a nearby McDonald's and Bruce paid for his dinner.

Then we made a quick trip to a neighboring thrift store while waiting for bus connection, but didn't find good shirts to go with any of my growing collection of skirts with no matching tops. We did find a pair of cut-off jean shorts for me in a style Bruce likes for fifty cents, so couldn't pass that up. And back to the bus stop we trekked to head off to Farmaus for dinner. Due to the vagaries of bus travel, we arrived quite some time before our reservation, but they got us seated right away. We split the Butcher's Plate (the online menu has already been updated, so what we got was not exactly what is currently listed), which was a taster plate of meats and cheeses. The porchetta was yummy, especially paired with the Marcoot Jersey Creamery Alpine cheese. Pork pie surprised me - I had always imagined it served hot, but it came out cold and was quite nice. There was a lamb pate of some sort (name started with an r, neither Bruce nor I can remember and it's one of the things changed on the menu) that was interesting, but we didn't eat much of it - fairly reminiscent of tuna or chicken salad. Whipped lardo is basically what you'd expect - cured pig fat, processed into a spread. It was good, but I didn't eat much for fear of what straight fat would do to my digestion. The New Orleans style butter pickles tasted to me like pickles (not a fan, sorry), but Bruce said they were probably the best sweet pickle he'd ever had. As entrees, Bruce had the nachos (YellowTree Farm sweet potato chips, Salemville blue cheese, cherry wood  smoked bacon lardoons, pickled Fournie Farms jalapenos, fire-roasted red pepper catsup ) and I had the bacon-wrapped meatloaf. The nachos were pretty damn good - the blue cheese was even mild enough on the "mold" taste that I could enjoy it in small amounts. The red pepper catsup was definitely a good touch. The meatloaf was good (for meatloaf, says Bruce), and the bacon was bizarelly easy to cut but still tasted like bacon. It came with mashed potatoes made with both sweet and Yukon gold potatoes, which was was pretty damn yummy. We didn't take dessert there, opting instead to head back into town for dessert at a different site.
On this trip, we had a very friendly bus driver who gave us directions on transferring to a bus that would take us directly to the restaurant. Unfortunately, said transfer was a 30 minute wait and then a 15 minute ride, and trusty Google maps said the place was  only an 18 minute walk away. It was chilly and windy but not raining, and we didn't want to sit at the bus station for half an hour while the weather decided whether or not to soak us, so off we walked. We ended up getting side tracked about a block from our original destination (back to Chocolate Bar to try some of their other options) and stopped at Eleven Eleven to see what they had on their dessert menu. We stayed and tried the sampler. The chocolate torte was good, as expected (what can I say, my taste in these things is predictable). The creme custard napoleon was mostly Bruce's, and not bad but the phyllo pieces were quite sharp/brittle, making eating them a little uncomfortable. The caramelized bananas were, well, bananas in caramel sauce: good, but not what I expected. The gooey butter cake was a disappointment, and made us very glad we'd been to Park Avenue Coffee before coming here, or we may have never tried it elsewhere. Don't get me wrong, it wasn't bad, just...uninspired. It tasted alright but was basically just flat pound cake. We made immediate plans to return to Park Avenue for breakfast tomorrow for really good gooey butter cake.

We walked back to the metrolink, caught the train out to the bus station in our area of town, and then sat in the cold drizzle while the bus driver refused to let people on the bus, saying that she wasn't going anywhere - she shut the door right in Bruce's face and sat in the darkened bus talking on her cell phone for 20 minutes before she opened the door again and started letting people on. We were not impressed. It is probably unfair, but I'm going to go ahead and blame her for the fact that I am all congested and stuffy-headed again now, when I had been feeling better.

St. Louis

Oct. 15th, 2012 10:09 pm
draggonlaady: (Default)
Oh, my feet! I think I may have blisters...quite the pair we are, because Bruce has blisters from the other day already. When we headed out this morning, we walked to the bus stop about half a mile from the hotel; I made a poor shoe choice today, and my feet were already starting to regret it... we eventually found cushion inserts for me, but it's been a pretty mincy day for me.

First stop was a fabric store (yeah, we pick exciting vacation destinations!) to look for cloth for costumes for a party we're going to this weekend. From there, we headed downtown. We had the basic idea of where we were heading, but we got a little uncertain when we transferred from the train to the bus, because there were 2 buses with the same number. So Bruce asked for directions to Pappy's... from a guy in a Rib Shack shirt. And then belatedly realized what he'd done when the guy gave him a sort of sour look before busting out laughing. Turns out that Rib Shack guy was just let go from Pappy's a few weeks ago, and Rib Shack is a new job for him. Social graces, we haz dem! Anyway, he was getting on the same bus we needed anyway, so when it was our stop, he told us so. Pappy's Smokehouse was great. We had pulled pork and beef brisket sandwiches, both of which were delicious. Sweet potato fries, deep fried corn on the cob, and baked beans... the fries were wonderful, the corn was good but not significantly different than roasted corn on the cob, and the baked beans were apparently really good - I don't like beans, but I didn't hate these :). We got to talking to one of the servers (the servers were all friendly and high-energy, a fun bunch to watch work), and he was disappointed in us for not having the ribs; so disappointed, apparently, that he couldn't let it stand. He ran off to the kitchen and came back with a rib for each of us. First bite elicited a "daaaaamn, that's good ribs!" from me, and "that may be the best rib I've ever eaten" from Bruce. Seriously, any of you that like ribs and are in the area, make it a point to have the ribs there. And the sweet potato fries. Fabulous.

From there, we walked the rest of the way downtown, after being assured it was just a short way by one of the Pappy's servers... and if we'd been in comfy shoes and not already blistered, it wouldn't have been a problem. As is, I needed pretty frequent breaks on the way. We stopped and talked to a really nice lady at one of the bus stops... she claimed to be 59 and have grandkids, but looked like she was in her late 30s. Super nice lady, willing to field random questions from total strangers. We eventually ended up at the bus transfer station downtown, where we caught the Downtown Trolley. Kind of a zippy little bus that makes a figure eight run through downtown; we didn't get off anywhere, just looked around and made plans for the rest of the week.

When we got back to the transfer station, we switched to a bus to take us off to a different corner of town for dessert at Crown Candy Kitchen. Our waitress was super chipper and helpful (Bruce said that if he was still managing a restaurant, he'd be trying to steal her) and the chocolate ice cream was an incredibly good bittersweet (I lack the proper words to express for you how good this is - just plan on trying it if you are ever in this state, ok?). Trevor had black cherry ice cream, which he says was quite good, though not as much better than its counterparts at other ice cream places than the chocolate was. We picked up some chocolates to go and will be enjoying those later....

We also did some non-exciting drug store shopping for mundane things like hand lotion, but I figured you guys didn't really need details of Walgreen's and Scnuck's. And now, some reading and then some sleeping.

St. Louis

Oct. 14th, 2012 09:21 pm
draggonlaady: (Vampire Cat)
Just back to the room from dinner at Chocolate Bar - had a bit of hassle getting there as we are learning the bus routes through town, but we weren't in a hurry so it was pretty low stress confusion. I had a lovely pizza for dinner: thin crust, with roasted cinnamon apples, bacon, and goat cheese. Bruce had a grilled cheese sandwich with pesto, tomato, asiago, gruyere, chedder, and mahon cheeses. We shared the "Lover's Plate" dessert; an assortment of chocolates alongside a small chocolate cake, ice cream, strawberries, and caramelized bananas. We tried the honey mead, but neither of us was very fond of it. The restaurant itself is pretty neat; they are definitely aiming for romantic with the red decor and low lighting, candles and roses on the tables. The serving staff was friendly and efficient. I think my favorite part of the building was (weirdly, but you all know I'm kinda weird) was the bathrooms. They're downstairs in a low-ceilinged area, with mirror mosaics and candles in sconces on the wall. The sink faucets were lovely brass "waterfall" faucets. The only thing I can come up with to complain about is that the music (while interesting and eclectic, with some great stuff in the mix) had a really inconsistent volume.

We saw a couple people biking through town on our way to the restaurant, which reminded me of another issue we ran into at the Millenium Hotel - they advertised the availability of free bicycles to use, but turns out they only have 2 total (remember the bit about 30 floors of rooms? 2 bicycles seems to me a .... scant supply for that that many guests) and both are currently broken. So Bruce was unable to borrow one to get around the neighborhood yesterday.

St. Louis

Oct. 14th, 2012 02:43 pm
draggonlaady: (Vampire Cat)
Travel to St. Louis was pretty smooth, unlike some prior flights I've ranted about. Yay! We arrived safely Friday night.

Unfortunately, we were immediately unimpressed with our hotel of destination.... we found the hotel shuttle waiting area, and after a bit of time a van prominently labelled "Millenium Hotel" drove up. And gave no indication of stopping. We stepped up and waved to get the driver's attention, and he stopped in the lane of traffic instead of pulling over. The window rolled down (and a cloud of smoke wafted out), and he informed us that he was not there to collect hotel patrons (read patrons with a sneer, and the whole statement with a put-upon tone), but if we really wanted, he could call the hotel and ask for a VIP pass to transport us to the hotel. The guy was seriously so rude about the whole thing that the woman on the sidewalk behind us, with whom we'd had no prior interaction, commented to us about his attitude and behavior.
We ended up slogging our luggage back across the terminal and catching the metro train downtown, then hiking the 3 blocks from the station to the hotel, because the Millenium doesn't run airport shuttles for mere patrons. I dunno who the Hell they think keeps them in business, but apparently treating those damn patrons like they're welcome doesn't enter the plan. They also don't believe in Wi-Fi in rooms (though there is Wi-Fi in the lobby), and while you can get internet access in the rooms by good old fashioned ethernet plug-in, they charge for it. There are 30 floors and they are hosting conferences, but there are only 3 elevators - it was faster to climb the 10 flights of stairs to my room from the lower lobby than to wait in line with the 200 other conference attendees for a lift.

So the prompter for this trip was a continuing education conference for me, which is how I spent most of Saturday. Bruce apparently met up in the elevators with another attendee's husband who was at loose ends, and the two of them wandered off to Hooters while we boring wives got educated.

We haven't done much exploration of town yet, but one thing I was unable to avoid noticing was the stench in the area where we were - standing on the sidewalk in front of the hotel, there was a strong and obvious reek of sewer, mixed with natural gas, and overlaid with diesel exhaust fumes. Stomach churning. I'm hoping that is not common throughout town.

Saturday night, Bruce and I returned to the metro to travel across town to a bar we'd been directed to, and tried the toasted ravioli, which is apparently a St. Louis thing... a St. Louis thing that Bruce is totally welcome to make me for dinner any time he feels like it, yum! We stopped by Hooters for dessert on the way back to the 'tel, because I had complained to him that he was supposed to take me with him when he went places I'd never been before. It was about what I expected; a sports-themed place with cute serving staff wearing tight shorts. The cake was good but not spectacular, and came in large servings.

Today I was once again conferencing most of the day, which left Bruce to pack up all our stuff and get us checked out of the room. At the end of the lectures, we hiked back to the metro station and caught the train back to the airport, where we caught the hotel shuttle to the hotel where we will be staying the rest of the week. This hotel is considerably lower-cost than the Millenium, but so far Homestead is kicking Millenium's ass in customer service. The shuttle driver was super friendly and helped carry our bags in to check in; the Wi-Fi is free and easily accessed; the building looks a bit older and less spiffy but the rooms have kitchenettes and we're on the ground floor, so no elevator lines.

Anyway, future updates will be more food and vacation/touristy stuff oriented.... we are considering heading to the Chocolate Bar for dinner tonight.

Phone Book

May. 5th, 2012 07:25 pm
draggonlaady: (Nice Girl)
So I'm sure you all recall the latest news of The Berry Company and their BS of a phone book, but a quick reminder in case - I told them I will not give them money, they suck, and I don't want their listing, because if they can't be bothered to get the correct info in the listing, why SHOULD I pay them?

Phone book arrived this week.

My business is still listed. With the same incorrect information.

Good god I am glad I didn't give them money.
draggonlaady: (Grinding Bones)
Maybe...
Got a call from a guy at Berry Co wanting to verify my ad in their yellow pages for 2012. HA!
So first thing, he called me, yeah? But then he starts asking me what region I am and what book... and then spends several minutes getting the correct info on the computer. NOT inspiring confidence that he knows what's going on with my account.
When he asks about the ad, I tell him (politely) that I am not interested in doing business with the Berry Company.
He asks why.
I ask if he wants the long story or the short version. He says go for the long one. So I start clear back at last January and go through the whole series of cock-ups. He apologizes several times, and offers to do a bigger ad at half the price. I repeat that I am not interested in doing business with the Berry Company. At all. No deal he will offer me is going to be good enough to make me want to deal with the fantastically poor customer service and utterly chaotic account handling. No.
So he switched on a recorder and had me state that I do not want any paid advertising through the Berry Company. At all.

In theory, this should be the end of this. Here's hoping. :)
draggonlaady: (Default)
So. Same company I was ranting about yesterday. We got our blood chemistry machine back today, having sent it in for a work-over due to the continual screw ups (what resulted in our having a pile of credits, see previous). Now, when we got this machine, we requested they program normal values for a wide range of species, because we treat more than dogs and cats.

Guess what they wiped out of the memory while doing their work-up? Guess what they didn't bother to replace before sending the machine back? Guess who's NOT FREAKING HAPPY about having to reprogram it all? Yeah, that'd be my tech, because I'm not gonna do it. Anyway, she called and asked them for instructions on doing this. They sent partial instructions, which do not explain how to change the species name. So now she's on the phone with them again, trying to get instructions for that, so we don't have to memorize Species 1 = Cow. We know this is possible, because when they set the machine up for us the first time, it was done.
draggonlaady: (Grinding Bones)
We have a blood machine that runs chemistry analysis from little pre-packed rotors. We have had a bunch of issues with the machine and the rotors recently, so we have a pile of credits on our account.
Knowing we had credits on our account, we ordered rotors directly from the manufacturer instead of our usual distributor.
When I got the bill, the rotors were not credited.
So I called and spoke to the lady who initially took the order, and asked for them to be credited towards the bill. I was informed that credits can only be applied at the time of the order. I asked why, then, were we not asked if we wanted our credits to be applied, since we were unaware that we had to specifically ask for this. I got a lovely little run around about how we're supposed to get a form to turn back in for redeeming the rotors, and she doesn't know why I haven't gotten that, but that she has asked before and doesn't think she can credit things once the order has been processed.
I told her that I know she doesn't make these policies, but she might want to pass on to whoever actually has some power that this is, from a customer's point of view, crap. We should not have to jump through a bunch of invisible hoops that were never explained to us in order to get our credits applied to our account. And frankly, the only reason we ordered from them in the first place is because we knew we had these credits--we normally order from a distributor who gives us a better price.
She says she'll look into seeing if she can credit them to us. I have doubts that it will happen. I am, shall we say, displeased.
draggonlaady: (Default)
Was quite anti-climactic. I called, explained what was going on, and they said "That's weird. We'll send you a new bottle."
draggonlaady: (Nice Girl)
Continues its policy of ignoring its customers. I have not received an answer to the email I sent on the 30th, nor the one I sent yesterday morning asking why I'd not received a response. I continue my policy of being disgusted by their utter fail at customer service.
draggonlaady: (Nice Girl)
An update in the ongoing saga of bullshit that is dealing with The Berry Company. The following is the email I sent off today, after receiving the phone bill.

Stephannie,
I spoke to you about a month ago, regarding the billing through
Century Link for the Yellow Pages listing Draggon's Veterinary Clinic.

A summary of my complaint, in case you've forgotten:

I purchased this business in January, and updated the information with
Century Link at that time. I was not made aware until February that
the Yellow Pages listings were contracted through your company and
that updating my Century Link account would not update the phone book
information. I learned this from Century Link; I was never contacted
by The Berry Company prior to the directory being sent to publisher.
When I called in February to update my information with The Berry
Company, I did not receive return calls, and was unable to contact
anybody until after the date at which it was too late to make
corrections.
This is in direct contrast to the three other yellow pages companies
in this area, all of which contacted me (and presumably every other
business listing they carry) to make sure that their information was
correct and up to date prior to publishing.

In early March, I finally got through to someone instead of
dead-ending in your phone tree to just leaving yet another message. I
spoke to Chad, who was frankly quite rude. He informed me that it was
too late to make changes, and had not a word of apology about the fact
that nobody had contacted me about the several messages I had left
before it was too late. He claimed that he could make any changes he
wanted to any account he wanted, but stated that he would not credit
me anything, asserting that I was required to pay the full amount
because I had signed a sales agreement when I purchased the clinic. He
further demanded that I send a copy of said sales agreement to him. He
snidely informed me that "The Berry Company has thousands of
customers", and that he can't be expected to make every one of them
happy. Since I had, by this time, spent several cumulative hours
listening to hold messages claiming that The Berry Company's goal is
"100% customer satisfaction, 100% of the time", you may guess that I
was rather displeased by my conversations with Chad.

After I faxed over a copy of my sales agreement for the business along
with a written complaint about the customer service (or rather, lack
thereof) up to that point, I was directed to Bonnie Cook, who said
that I would not be charged for this year's listing.
I was then credited 11 months at $21.50, but have been being billed $22.50.

After several months of attempting to contact Bonnie Cook again, and
not receiving return calls despite many messages left, I contacted you
through the general customer service line.

When I spoke to you, my dispute was thus the 12th month, and the 1
dollar difference for the rest of the months, totaling $33.50.
Last month, after speaking to you, we received at $22.50 credit.

This month, we received THREE $22.50 credits, when I was expecting
only $11. While I don't mind having extra money, I am quite confused
about what exactly is going on with this account and don't really want
to be billed back for this over-credit at some future/unexpected date.

Can you please get this thing sorted out?


Anybody care to join me in a relaxing game of "slam your head into a brick wall"?

Aaaandd...

Jun. 22nd, 2011 02:00 pm
draggonlaady: (Default)
so much for that.

Got June phone bill today, guess what's still on it? *headdesk*

So I called CenturyLink, to complain about their subcontractor. Talked to a "specialist" there, who is filing a dispute on the charges. Will see how that goes. I also told both the customer service guy and the specialist that their subcontractor is so bad that if there were ANY OTHER phone company available in this area, I would switch, despite the fact that everyone I've ever talked to at CenturyLink has been polite and helpful, and that I have no complaints about their service.
draggonlaady: (Nice Girl)
Yeah. So I called Bonnie Cook again, and left another message on 6/20; in this one I not only repeated my request to call me, I specifically said that I am annoyed and frustrated by the lack of response, since I have been trying to get in touch with you since 6/7.

You guessed it; no return call.

I called today, and didn't bother with dialing her extension, I just held for the first available customer rep. I explained to Charlotte that I am annoyed and frustrated by Bonnie's lack of response, and then explained the whole long bullshit from the beginning. She put me on hold for about 5 minutes, then came back and says that the contract runs from May to May, and has a stop order already in place, so I should not be receiving bills after May (the bill I have been calling about). Which still leaves me confused about the credits, but at this point my honesty has been ground down by the bullshit, and if they stop billing me, I'm just gonna keep the fucking credits as payment for putting up with the shit-tastic customer service response.
draggonlaady: (Default)
So after I was safely returned to the lower 48, I called Alaska Airlines' customer service number to see if they would reimburse me for the leg of the flight up which didn't happen.

I was informed that because they didn't actually cancel the flight (just, you know, decided not to go to where I'd paid them to take me), they couldn't reimburse me anything. It was entirely my problem that I'd decided to leave the plane and pay those other people to get me where I had already paid Alaska Airlines to take me. After all, they'd offered to put me up in a hotel room in Juneau and get me there another day later.
Never mind that reimbursing me for the charter boat would have been a HELL of a lot less expensive than paying for a hotel room, AND would have made a customer hugely happier, thus increasing the chance of repeat business. No, no, I'm just SOL.

What they can do though, is give me a $250 discount coupon for my next flight.

When I specifically told the woman that I am NOT flying on Alaska Airlines again, she helpfully told me that the discount coupon is good for a whole year. I repeated that there is absolutely no chance of my flying on this airline again within that time frame, and thus this is not in any way a helpful offer. She then offered me frequent flyer miles instead.

I repeated (again. re-repeated?) that since I am so unhappy with their service that I won't be flying their airline again, so frequent flyer miles are not of use to me EITHER. What I want, and what might make me less wroth with AA customer service, is reimbursement for the leg of the trip that I paid for and which they did not deliver.

She transferred me to her supervisor.

Supervisor and I had EXACTLY the same conversation. At the end of that, she started over, but increased the offer to $350 discount. Yeah, that's nice, you can make it $3000, and it doesn't change the fact that I will not be flying Alaska Airlines within the next year and therefore it is nothing but salting the wound. She then falls back on frequent flyer miles, upping that offer to 14,000 miles. Now, to add to the fun here, this whole thing has taken so long that clients have arrived (you'd think 20 minutes would be enough, but apparently not), so I'm docking tails on a litter of puppies while talking to Supervisor. I finally get fed up enough that I give up. I accepted the frequent flyer miles (after Supervisor finally thinks to tell me that they can be used on other airlines), and hang up.

So. I remain un-mollified by Alaska Airlines' customer service.

Now, I loved the time I spent in Alaska, but unfortunately Alaska Airlines is the only airline that flies there. If I go back, I believe that I will take the ferry.
draggonlaady: (Grinding Bones)
Next day was time to head home. Which means that once I again, I commend myself to the goodness and mercy of Alaska Airlines.

First thing in the morning, I called customer service.
"Hi. I'm supposed to be flying out of Petersburg, Alaska today. I did not receive the confirmation call which I was expecting, so I just wanted to make sure everything's okay."
"Did you make a reservation?"
"Yes..." (thinking but NOT said aloud: No, I was expecting a confirmation call because I think you're all psychic and just KNOW when I need to fly, without my bothering with this 'reservation' thing.)
She rattles at the keyboard for a minute. "Did you pay for it?"
"Yes!"
After another 4-5 minutes of key rattling, she finally says "Oh, there it is." (This is NOT comforting, thank you!) She confirms that I'll be leaving that afternoon, and that I'll be allowed on the plane.

I walk down town for breakfast, and then back to the other end of town (what? it's not a long walk) to check out the book store. While I'm poking through the stacks, the power goes out. To the entire town. And apparently to Wrangell and another town as well. I am assured that if the airports all shut down just for little things like power outages, half the scheduled flights through Alaska wouldn't happen. Somehow this is not terribly reassuring, as it's been my experience that half of the flights through Alaska don't happen. (What, me, cynical?)

I spend about 2 hours chatting with a random guy in the hotel lobby (yeah, I'm odd), and then hit the little cafe outside of the hotel for lunch. Sweet potato and rock fish curry over brown rice--good stuff, Maynard. Power came back on somewhere in there.

Then we head to the airport; T and J are on the same flight out as I am, and there are a couple people coming in on that flight that Dennis and Toni are supposed to pick up. I go to check in, and the computer refuses to print me a boarding slip or baggage claim strip. Takes 3 tries for the woman to get it done. I realize that this is probably a result of the power outage and not anything the airline did, but still!

Petersburg is a tiny airport; they don't have the baggage x-ray machines, so everything gets searched by hand by TSA. And swabbed for nitrates. Oddly, even though the clothes I was wearing when I tested positive in Ketchikan are in the bag, they pass it. I do end up having to send my carry-on through twice though, because they couldn't figure out what my camera was on the first trip. *sigh*

So we all board, and the flight attendants come by and tell me to turn off my reader. Since I'm still wondering exactly what that's about, I ask. And get one of the stupidest, blatantly bullshit answers EVER. FAA regulations (I am told) require that all devices, even those with no transmit functions, be turned off because (drum roll please) they want people to pay attention to the safety spiel and these devices would be distracting. Riiiight... because the bloke next to me reading his book, and the woman over across the way with the magazine, those people aren't distracted? Why don't these (dare I say non-existant?) FAA regulations require that books, magazines, games, and newspapers be stowed also? And how come I can't turn the reader back on as soon as the flight attendant is done talking instead of waiting until we get to 10,000 feet? Your answer, it makes no sense! A 6 year old could do better.

Bruce suggests that prior to my next vacation, I should download into the reader the FAA regulations regarding passenger conduct, as well as TSA regulations regarding passengers so that when I get obviously bullshit answers like that (or like the one we got on our Knoxville trip, where the flight attendant claimed it was a TSA regulation that passengers not seated in 1st class couldn't use the lavatory in the 1st class area) I can ask them to show me the pertinent section.

Anyway, rather than deal with turning the reader off every time we land as we island skip down the coast, I start in on the book I bought at the Petersburg book store. Little Brother, by Cory Doctorow. As with most of Doctorow's work, it's available for free download on his site. It was a terribly apropos book, given my recent frustrations with TSA. Basic plot is a teenage kid in California, and his struggles with a Homeland Security Department gone bat-shit (even more so than currently in real life) after a terrorist attack. I recommend it. (As you may have guessed from the links to buy or download it, yeah?)

The flight to SeaTac was actually fairly uneventful. Then I spent 3 hours sitting in SeaTac waiting for my next flight. Picked up dinner at Waji's, which was not bad, but nothing spectacular either. Was continually irritated by the "Talking Fountain" in the waiting area. Someone's idea of art, apparently, is to hook a speaker up to a drinking fountain, so that whenever anyone gets water, it makes quite loud, repetitive sounds like rocks banging together under water. Maybe I just don't get art, but I found this intrusive and annoying, not pretty or soothing.

SeaTac decided to play switchery-doo with the gates, and no announcements were made that I heard. I figured it out (just) before they finished boarding, and the flight to Spokaloo was uneventful.

One final note about airport security: I apparently had a pretty basic misunderstanding of how the "metal detectors" work. I wear this shiny piece which Bruce gave me. As you can see, it's not subtle. This is a big chunk of metal. Not a single security machine cared. I was vaguely aware that it was possible to sneak ceramic or polymer weapons through security, but it had never occurred to me that I could walk through with over a quarter pound of metal. Apparently, stainless steel doesn't interfere with electromagnetic fields enough to trip the security. So you can get through security with practically any sort of weapon, if you're prepared. Meanwhile, people who are absolutely no threat are delayed, harassed, and imposed upon. Does this make me feel safer? Hmm. Nope. "Security theater" indeed. Americans lose, the terrorists win.

Huh

Jun. 18th, 2011 01:22 pm
draggonlaady: (Default)
It occurs to me suddenly that I've been busy all week, and have not remembered to call the Berry Company. I have, of course, NOT gotten a call back from them. Bastards.
So I called back. No surprise that they are not open on Saturday, I suppose. I am, however, surprised that they apparently turn off their entire fucking phone system other than an automated answer giving their business hours. No option for leaving a message, no option for "if you know the extension you need, please dial it now". Just "We're not here. Call back at a reasonable time, you dumb schmuck." (I may be paraphrasing slightly there.)
draggonlaady: (Grinding Bones)
Back in March, I ranted and raved about The Berry Company and their bullshit. Guess what? it ain't over, kids.
After talking to the woman who sounded like she knew what she was doing, and who told me that they would not charge me this year, since they had neither asked if I wanted an ad, nor bothered to find out if the info they were printing was current/accurate, I waited to see what would happen, and hoped it was done.
Nope. In April, our phone bill was credited 11 months of charges at $21.50/month. That seemed...odd. Why 11 months, and not 12? Wouldn't it be easier just to not charge a monthly fee at all instead of crediting and then re-charging? what the Hell? Okay, well, they didn't charge for April, so maybe that's why 11 months and not 12? Will wait and see what they do.
Now we've gotten May's bill. And there's a charge on it for $22.50. Which is, you may notice, not the same amount that they credited us. Yeah, it's only a dollar, but seriously, what the fuck kind of dopey game is this?
So I called and left a message on the woman's voice mail Tuesday morning. She called back Tuesday after I'd left the office.
So I called back Wednesday, and left a message.
And called back Thursday, and left another message.
And called back today, and left another message.
draggonlaady: (Default)
Right then. We'll start with getting the rest of the way there. Last I related I was stuck in SeaTac after Alaska Airlines' epic fail and 12 hour delay in getting me to Seattle. Seriously; I should have just driven.
Anyway. Up bright and early again at 4 AM the next morning, to catch yet another 6 AM flight. No trouble of note with SeaTac security, just the usual rigamarole. On the plane and off we go. At Ketchikan, we have an hour wait. I ask the flight attendant if it's okay to go into the terminal to get a mocha. She says that shouldn't be a problem. She is wrong.
Ketchikan is small enough that as soon as you get off the plane, you're considered outside of security. Seriously, you can't even turn back around at the bottom of the stairs (yeah, stairs to the tarmac, no bridge) and go back up, they freak out about it. So I go into the terminal building, walk through the downstairs debarking area, buy a mocha, and head upstairs, where I'm immediately met with the friendly face of the TSA. I talk to the security guy at the start of the line for a few minutes, explaining why I'm out and will need to go back in. Then I chill my heels and read and drink my mocha for half an hour or so.
Now the fun really starts, as I go back through security. I'm lucky number whatthefuckever and am chosen for "enhanced screening" (Bruce asks why they can't find a name that's less obviously reminiscent of "enhanced interrogation"). So I get the lovely pat-down, whoo. And the nitrate test. Which comes up positive. Joy.
So I get pulled into a "private screening room" where they pat me down AGAIN. They bring in my bag, and someone else's too, just for good measure? Hah. First thing out of my mouth is "I don't know what's in the black bag, and it isn't mine." I'm sure that's not suspicious at all, yeah? Luckily there was someone outside loudly wondering what became of her computer. Comforting revelation 1: they can't even keep track of what luggage came with their suspect!
So they run the nitrate test AGAIN and AGAIN and of course it comes up positive both times. I get grilled on where I've been (SeaTac airport, their security thought I was fine, since which I've been on that plane sitting right there that is getting ready to leave, and on which I'd like to be again now, please) and then in YOUR OWN AIRPORT. No, I haven't been anywhere else. No I haven't been playing with explosives. Now we get comforting revelation 2: TSA woman tells me that the nitrate scanner picks up all kinds of extraneous shit, like dust from construction sites, and guess what? They're doing construction downstairs in THIS SAME FUCKING BUILDING. So best I can figure, I tested positive on this test because of the fucking airport. How safe does that make you all feel? Because it doesn't make me feel safer, just harassed and cranky. They go through all the stuff in my bag, and can't find anything suspicious.
Eventually, the 2 women who can't figure out what to do with someone who is obviously carrying nothing threatening decide to ask their supervisor. Who turns out to be the TSA bloke I chatted with at the gate while drinking coffee. He looks in, sees me, says "She's been sitting here reading for 45 minutes. Let her get on her damn plane," and walks out. Seriously, I swear he said "damn", I'm not making that up. I think he was fed up with the nitrate BS too, and it makes me wonder how many times they've dragged someone though this crap.
Can't find much about these nitrate sensors to link for you, unfortunately. Just vague comments here and there, about how sensitive they are. Sensitive enough, for example, to trigger if you've recently taken medication with nitroglycerin; guess heart disease makes you a potential threat. Whoot! High sensitivity and low specificity while looking for a VERY small percentage in a huge sample size--how many false positives do we want to wade through here? There is, of course, not a single mention of any actual bomber ever being discovered via this scanner.

So. Back on the plane. And off we go again. To Wrangell. Where we are grounded for a mechanical. Seriously, Alaska Airlines? 2 mechanicals in 2 days on what was supposed to be 1 flight? FUCK. This is NOT impressing me with your reliability. So there's no mechanic in Wrangell, of course. 45 minutes later, they've rounded up a mechanic, who pokes about at the leaking hydraulic for another 45 minutes before declaring he needs parts not available in Wrangell. They'll be brought in on the afternoon flight south from Juneau, 5 hours from now. We're told that when they get the plane going, they'll be skipping Petersburg (where I'm supposed to deplane for real) and going straight to Juneau. They offer to put us up in hotels there and fly us back to Petersburg the next day on the afternoon flight, thus getting me to my destination a full 48 hours late. If that's not acceptable, we can jump plane now, and catch charter boats to the other island. Which is great, but will land us on the south end of the island; Petersburg is at the north end. Oh, and since the flight is not officially cancelled, Alaska Airlines won't be paying for any of it if we leave. We can wait and see if they officially cancel the flight at some point, after which Alaska Airlines might pay for other transportation, but might not, since they already offered hotel rooms, etc.
"Fuck that noise" is the general consensus of about 30 people on the plane, myself included. We leave en masse, pile into 2 taxi-vans to the marina, then onto 2 charter boats to Banana Point. From there we catch vans up the island to Petersburg. The charter boat is the first leg of this entire trip that's actually gone smoothly, and I wasn't even supposed to be on it! But birds and seals and water and open air are good for my head and for calming the rage. Pigeon guillemots and marbled murrelets, loons and gulls. Guillemots are pretty cool looking birds, and murrelets are just darn cute. (Have I mentioned that I bought a new camera just prior to this trip?)

So apparently this is a not unusual thing, as the charter boat crews seem well versed with the "pick people up from the airport" routine. Again, not impressed with the reliability of the airline!

Saw several very fat black tailed deer, a Stellar jay, and a 3-toed sap sucker on the drive up the island. Also several smaller song birds, unidentified. Sorry, [livejournal.com profile] winnett. No pictures of those; somehow taking pictures through the window of a moving van didn't seem to work well.

On arriving in Petersburg, I call Toni again, and explain where I am and how I got there, and that I'm going to the airport to find out what I can do about getting my baggage at some point (recall that it spent the night in Juneau while I was in SeaTac). She says she'll get in touch with Doug, the private pilot who will be flying me to the boat, and let him know I've managed to arrive. I get into the airport just as they officially announce the cancellation of the flight I was suppose to've been on. Which incites an immediate (and totally predictable) rush of people to the ticket/check-in desk, just about 45 seconds too soon for me to get there when they were empty. Gah. So I stand in line for 12 minutes. Yeah, I timed it. I was bored. And seriously annoyed at spending 12 minutes staring at the sign behind the counter, which read
Time is important to you, so it's important to us.
#1 in on-time flights, major North American Airlines 2010.

Oh, the joy that sign gave me. And by "joy", I mean "rage". FOURTY EIGHT HOURS LATE is very much not on-time, people. Bad enough that I'm "only" 22 hours late, and that by giving up on you and finding another way!

Ticket lady informs me that baggage is still in Juneau (not dreadfully surprising, I guess, since there's only 2 planes through Petersburg in a day, the one going north that's not happening today, and the one coming south that will bring the part for the broken plane sitting in Wrangell). She informs me that I can come pick it up at 2:30 this afternoon. I inform her that I have no intention of still being in Petersburg at 2:30 this afternoon, as I was supposed to be on a boat YESTERDAY, and there is right this minute a pilot waiting next door to get me to said boat. So in the only actual customer service moment that I receive the entire time, it's arranged that when my luggage gets to Petersburg, they'll have it flown out to me at the boat via private plane. Then she ruins any good feeling by telling me she can't reimburse anything for the part of the flight on which they didn't actually fly me, nor can she reimburse me for the charter boat, but she can give me 2000 free miles! Like I'm going to be booking a flight on your line anytime in the foreseeable future?! Whatever. I'll call customer service when I'm back home. I leave and go next door to catch the float plane to Kake and the Northern Song. Which flight goes quite nicely, with no mishaps (and no TSA!). We stop at the Kake airport to pick up someone going back to Petersburg, see 3 black bears grazing next to the runway, and then head out to the boat. I got no pictures of the bears; which is especially sucky because they're the only bears I saw the whole time. Home for the next week will be Northern Song.

I get passed over to the boat, meet the crew of the Northern Song (Cap'n Dennis, Mate Leanna, Chef Ocean), am immediately handed food and good humor, and just as we finish lunch the otter crew radios that they've "caught a big one!"

When I arrived, the otter crew had been out netting for a week already. The otter they caught as I arrived was otter #11. They were aiming for 30-33, and had 6 days left. They may have been a wee bit stressed. I was shuttled over to the hospital boat (Jerry O) to watch the fun.
Otter #11 was a young male, who really was a "big one". He weighed in at 101 pounds, and was almost exactly as long as the measuring tape. Basic procedure for otter trap/release, since I assume that you are mostly as ignorant as I was:
Set out nets in areas that otters frequent. They were using salmon gill nets.
When you catch an otter, pull the skiff up next to them, 2 people pull the otter, net and all, into the boat and stuff it into a plywood box with holes drilled along the top. One person uses a "stuff sack" to trap the otter's head in a corner of the box while the other person (or persons if there are more than 2 people in the skiff) work the net off the otter. That usually involves cutting the net, and hopefully not the otter. A "stuff sack" is a foam roll inside a duffel bag inside another duffel bag, and it takes on all the damage that your giant water weasel would like to dish out to its captors. The stuff sack is not expected to survive longer than this 2 week project!
Once the net is removed from the otter, the box is closed, and transported to the Jerry O.
Box and otter are then dropped in the water to float for 20-30 minutes while the otter calms down and vents any frustration it has on the Kong toy fastened inside the box.
When otter is calm, the box is lifted onto the Jerry O's deck, the otter is reintroduced to his favorite victim, the stuff sack, and while he's busily mauling that, a doctor jabs him in the rear with fentanyl and midazolam. Then the box is shut again.
Otter soaks up his drugs for about 10 minutes, then is lifted out and weighed. Drugs are touched up if necessary, since he was dosed by estimate based on how hard he was to get in the box in the first place...
Otter is moved to the surgery table, and a nasal oxygen tube placed. Blood, feces, and urine are collected, and milk if available. A premolar is extracted for aging,any wounds and scars are noted, girth, total length, tail length, paw size, and temperature are recorded. While doctor scrubs in, the otter is prepped for surgery.
Now, otters rely on their fur for thermoregulation in cold water; they don't have blubber. So no shaving. They kept the hair out of the surgery site by slicking it back with a mixture of iodine in sterile lube.
Doctor puts a radio transmitter into the abdomen (can't very well expect a water weasel to wear a collar). Bright colored tags are placed in each back flipper, and tissue samples taken from the piercings there.
Then the drugs are reversed, the otter is returned to the box, and the box is transported back out to where the otter was caught, where he's released.

Pictures of this whole process (though not posted in any particular order, as I was present for different stages on different days) are posted here.

Back to Northern Song for dinner (beef bourguignon, yum, and carrot cake with absolutely amazing lemon glazed icing). My bag had arrived while I was at the hospital boat, so I "moved in" to my bunk, and then I collapsed in exhaustion. So that's all you get for today, I'm tired of typing!

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