Grr. Arrgh.
Jun. 10th, 2011 10:06 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
draggonlaadyBack in March, I ranted and raved about The Berry Company and their bullshit. Guess what? it ain't over, kids.
After talking to the woman who sounded like she knew what she was doing, and who told me that they would not charge me this year, since they had neither asked if I wanted an ad, nor bothered to find out if the info they were printing was current/accurate, I waited to see what would happen, and hoped it was done.
Nope. In April, our phone bill was credited 11 months of charges at $21.50/month. That seemed...odd. Why 11 months, and not 12? Wouldn't it be easier just to not charge a monthly fee at all instead of crediting and then re-charging? what the Hell? Okay, well, they didn't charge for April, so maybe that's why 11 months and not 12? Will wait and see what they do.
Now we've gotten May's bill. And there's a charge on it for $22.50. Which is, you may notice, not the same amount that they credited us. Yeah, it's only a dollar, but seriously, what the fuck kind of dopey game is this?
So I called and left a message on the woman's voice mail Tuesday morning. She called back Tuesday after I'd left the office.
So I called back Wednesday, and left a message.
And called back Thursday, and left another message.
And called back today, and left another message.
After talking to the woman who sounded like she knew what she was doing, and who told me that they would not charge me this year, since they had neither asked if I wanted an ad, nor bothered to find out if the info they were printing was current/accurate, I waited to see what would happen, and hoped it was done.
Nope. In April, our phone bill was credited 11 months of charges at $21.50/month. That seemed...odd. Why 11 months, and not 12? Wouldn't it be easier just to not charge a monthly fee at all instead of crediting and then re-charging? what the Hell? Okay, well, they didn't charge for April, so maybe that's why 11 months and not 12? Will wait and see what they do.
Now we've gotten May's bill. And there's a charge on it for $22.50. Which is, you may notice, not the same amount that they credited us. Yeah, it's only a dollar, but seriously, what the fuck kind of dopey game is this?
So I called and left a message on the woman's voice mail Tuesday morning. She called back Tuesday after I'd left the office.
So I called back Wednesday, and left a message.
And called back Thursday, and left another message.
And called back today, and left another message.
