Customer Service Fail Part 2
Nov. 9th, 2011 03:21 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
draggonlaadySo. Same company I was ranting about yesterday. We got our blood chemistry machine back today, having sent it in for a work-over due to the continual screw ups (what resulted in our having a pile of credits, see previous). Now, when we got this machine, we requested they program normal values for a wide range of species, because we treat more than dogs and cats.
Guess what they wiped out of the memory while doing their work-up? Guess what they didn't bother to replace before sending the machine back? Guess who's NOT FREAKING HAPPY about having to reprogram it all? Yeah, that'd be my tech, because I'm not gonna do it. Anyway, she called and asked them for instructions on doing this. They sent partial instructions, which do not explain how to change the species name. So now she's on the phone with them again, trying to get instructions for that, so we don't have to memorize Species 1 = Cow. We know this is possible, because when they set the machine up for us the first time, it was done.
Guess what they wiped out of the memory while doing their work-up? Guess what they didn't bother to replace before sending the machine back? Guess who's NOT FREAKING HAPPY about having to reprogram it all? Yeah, that'd be my tech, because I'm not gonna do it. Anyway, she called and asked them for instructions on doing this. They sent partial instructions, which do not explain how to change the species name. So now she's on the phone with them again, trying to get instructions for that, so we don't have to memorize Species 1 = Cow. We know this is possible, because when they set the machine up for us the first time, it was done.
