Continued BoA fuckery
Nov. 12th, 2008 06:44 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
draggonlaadyLeft work early to get to the bank before they closed, so as to avoid keeping manager there terribly late.
He calls the back-East folk. We chat about nothing important for almost 10 minutes waiting for someone to actually answer.
And the story is thus:
Despite the fact that my mortgage has had automatic withdrawl from the same account for three yeas, despite the fact that the name on the mortgage and checking account is the same, despite the fact that we confirmed the account number when we spoke to them in October about this bullshit, they tried to take the payment out of a non-existent account. This, of course, caused the payment to fail.
Since the month passed with no payment (never you mind that they didn't TELL ME THAT until the last day of the month), they sent notice to the credit bureau that I don't pay my mortgage payments promptly.
And apparently, if one payment is late, that causes your automatic draft payment set up to go fizzle, so they ALSO have not taken out November's payment yet. Again, I have not received any notice to that effect, I only know about it because manager asked while we were there. So now I'm TWO months behind.
So manager man makes a fairly subtle but decidedly snide comment about screwing up the account number, and tells backEast to take both payments out of checking, effective a month ago (you fucker) and apparently I can expect a form to fill out to send to the credit bureau to fix the new black mark on my credit history.
Unfortunately, because this was all processed after hours for backEast, it doesn't count until tomorrow, so I can't actually get the automatic payment set back up until FRIDAY, when my account is current again. So I'll have to take time off work again on Friday to do that.
Wish I could bill the bastards for all the time I'm spending trying to figure out their fuck-ups.
He calls the back-East folk. We chat about nothing important for almost 10 minutes waiting for someone to actually answer.
And the story is thus:
Despite the fact that my mortgage has had automatic withdrawl from the same account for three yeas, despite the fact that the name on the mortgage and checking account is the same, despite the fact that we confirmed the account number when we spoke to them in October about this bullshit, they tried to take the payment out of a non-existent account. This, of course, caused the payment to fail.
Since the month passed with no payment (never you mind that they didn't TELL ME THAT until the last day of the month), they sent notice to the credit bureau that I don't pay my mortgage payments promptly.
And apparently, if one payment is late, that causes your automatic draft payment set up to go fizzle, so they ALSO have not taken out November's payment yet. Again, I have not received any notice to that effect, I only know about it because manager asked while we were there. So now I'm TWO months behind.
So manager man makes a fairly subtle but decidedly snide comment about screwing up the account number, and tells backEast to take both payments out of checking, effective a month ago (you fucker) and apparently I can expect a form to fill out to send to the credit bureau to fix the new black mark on my credit history.
Unfortunately, because this was all processed after hours for backEast, it doesn't count until tomorrow, so I can't actually get the automatic payment set back up until FRIDAY, when my account is current again. So I'll have to take time off work again on Friday to do that.
Wish I could bill the bastards for all the time I'm spending trying to figure out their fuck-ups.
