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It's not a difficult concept
Apr. 22nd, 2009 10:37 amYou bring the animal in, you pay us for our services. If we send you a bill for several months with no response, we send you to collections. Mrs Loud was sent to collections last month because she has an outstanding balance on which we've received no payment since the first week of December.
She called in and (loudly, of course) berated the receptionist for sending her to collections because now we've ruined her credit. (Notice how WE ruined HER credit--not her failure to pay her bills for 4 months. She's the helpless victim here. Then she calls back and says she will be able to pay the whole bill if we just wait until June. JUNE! 6 months since her last payment--she can't even come up with $10 a month in the meantime? Right. I think not. You're still in collections, talk to them.
Then not 3 days later, she calls up and wants to make an appointment to bring a horse in. Receptionist says sure, but you have to pay in cash--we will not be holding checks for you for months on end--for your entire outstanding bill as well as the new charges at the time of service. Mrs Loud got loud again and hung up in a huff, absolutely convinced that we're a clinic of cold, hard-hearted, money-grubbers because we're not willing to let her hang a several hundred dollar bill for 6 months on a promise.
(Incidentally, the woman's credit is so bad that she was refused for care-credit, even with a co-applicant. This totally makes me inclined to loan more money to her.)
She called in and (loudly, of course) berated the receptionist for sending her to collections because now we've ruined her credit. (Notice how WE ruined HER credit--not her failure to pay her bills for 4 months. She's the helpless victim here. Then she calls back and says she will be able to pay the whole bill if we just wait until June. JUNE! 6 months since her last payment--she can't even come up with $10 a month in the meantime? Right. I think not. You're still in collections, talk to them.
Then not 3 days later, she calls up and wants to make an appointment to bring a horse in. Receptionist says sure, but you have to pay in cash--we will not be holding checks for you for months on end--for your entire outstanding bill as well as the new charges at the time of service. Mrs Loud got loud again and hung up in a huff, absolutely convinced that we're a clinic of cold, hard-hearted, money-grubbers because we're not willing to let her hang a several hundred dollar bill for 6 months on a promise.
(Incidentally, the woman's credit is so bad that she was refused for care-credit, even with a co-applicant. This totally makes me inclined to loan more money to her.)
