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Closure on the Berry Co thing?
Dec. 2nd, 2011 06:53 pmMaybe...
Got a call from a guy at Berry Co wanting to verify my ad in their yellow pages for 2012. HA!
So first thing, he called me, yeah? But then he starts asking me what region I am and what book... and then spends several minutes getting the correct info on the computer. NOT inspiring confidence that he knows what's going on with my account.
When he asks about the ad, I tell him (politely) that I am not interested in doing business with the Berry Company.
He asks why.
I ask if he wants the long story or the short version. He says go for the long one. So I start clear back at last January and go through the whole series of cock-ups. He apologizes several times, and offers to do a bigger ad at half the price. I repeat that I am not interested in doing business with the Berry Company. At all. No deal he will offer me is going to be good enough to make me want to deal with the fantastically poor customer service and utterly chaotic account handling. No.
So he switched on a recorder and had me state that I do not want any paid advertising through the Berry Company. At all.
In theory, this should be the end of this. Here's hoping. :)
Got a call from a guy at Berry Co wanting to verify my ad in their yellow pages for 2012. HA!
So first thing, he called me, yeah? But then he starts asking me what region I am and what book... and then spends several minutes getting the correct info on the computer. NOT inspiring confidence that he knows what's going on with my account.
When he asks about the ad, I tell him (politely) that I am not interested in doing business with the Berry Company.
He asks why.
I ask if he wants the long story or the short version. He says go for the long one. So I start clear back at last January and go through the whole series of cock-ups. He apologizes several times, and offers to do a bigger ad at half the price. I repeat that I am not interested in doing business with the Berry Company. At all. No deal he will offer me is going to be good enough to make me want to deal with the fantastically poor customer service and utterly chaotic account handling. No.
So he switched on a recorder and had me state that I do not want any paid advertising through the Berry Company. At all.
In theory, this should be the end of this. Here's hoping. :)
