draggonlaady

This is copied from a newsletter sent out by my insurance company. Emphasis NOT added by me.

To help keep our administrative costs low--which benefits all program participants like you--we are asking you to renew your policy either online or to return your renewal payment and paperwork through the mail. Payments made over the phone or submitted by fax will include a $5.00 convenience fee.

Seriously? It's worth $5 to have someone pick the form up off of the fax machine instead of opening an envelope? How is there ANY BLOODY DIFFERENCE in work level for the insurance co's employee? This strikes me as a completely arbitrary excuse to add fees.

Incidentally, it's actually less convenient for me to send a fax than it is for me to send an envelope. So this is 2 ways a loss as far as I'm concerned, and chances are I'll never fax these people anything.