draggonlaady

So when I did not receive a call on 3/10 from anyone at The Berry Company (much to my surprise, I'm sure), I sent an email to the area, regional, and state managers at CenturyLink, telling them that their contractor sucks and detailing why, and suggesting they may want to find a different contractor.

I have not heard back from them either, which is less than entirely pleasing.

HOWEVER, on 3/11, Bonnie from The Berry Company did call me back. I do not know if this is because someone from CenturyLink contacted her to ask what the hell they were playing at, or if this is because Chad decided he couldn't cope with a direct, written request and passed it on. Either way, I got an apology for not having been contacted in time to make updates to the listing, and was told that I will not be charged for 2011. We'll see if that actually happens, of course, but at this point it appears that persistence, clear explanation of what the problem is, and written requests to address said problems are winning.