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How can people be so stupid?
Oct. 18th, 2008 10:09 amFirst appointment today is 5 pups for first vaccines and exam. They are supposed to be here at 8:30. They show up at 9:00. Owner thinks it's amusing and fun that she's half an hour late. (Shouldn't be surprised, this is the same owner who thought it was funny when her bitch bit my assistant.) Owner also brought in an extra dog (the bitey bitch!) to recheck from surgery, with no warning. I told her we didn't have time to look at the extra dog, because she was already overlapping with the appointment scheduled for NOW, and I wasn't going to make them wait longer than I already was. See, the 9:00 appointment slot was already filled, by a sick kitten. Luckily (I suppose?) the kitten showed up 15 minutes late. Which happens to be exactly the same time as the 9:30, who got here early.
http://draggonlaady.livejournal.com/136970.html
So at 9:15, I've got 5 pups to vaccinate, a sick kitten to look at, and a rowdy big dog to trim nails on. Have I mentioned how much I don't like mornings?
In the meantime, the relative quiet of the lobby is being pummeled by a chronically un-happy client. This woman wants us to fill meds for her dog, cut the pills up for her, and not charge her a dispensing fee. She bitches EVERY time about the dispensing fee. Because $3 might just break her whole budget. Right. So we should just not charge, and consequently not pay our assistants. Anyway, today, she has an extra $1.06 on her bill from last time, because apparently she wasn't quoted the tax when she asked how much it would be. She brought in a pre-written check (I'm a little confused as to why she won't write a check at the clinic. She never has--always demands the exact amount before she comes in, so she can have the check written) and didn't re-write it or dig out a dollar bill. So today, she's furious that we are going to make her pay this "extra" dollar, which she insists she doesn't owe. She threatened the receptionist with "reporting us all" to Dr B, and accuses us of gouging her and just trying to get more money from her. Right, because we decided that sales tax applies to everyone in the state? Take it up with the government, honey.
Anyway, all that fuss and muster over four dollars, so you can guess how freaking ecstatic she was when informed that we would not fill any more scripts for her until we've examined the dog again. It's been since last May that we saw it, and we are only allowed to dispense medication for patients we've seen for the problem being treated within a reasonable time frame, not to exceed 12 months. Otherwise, we can be faced with all kinds of fun things like suspended licenses, fines, and jail time. But obviously this is just one more way of picking specifically on this poor, sweet, defenseless, woman and ruthlessly taking all of her hard-earned but scant money.
http://draggonlaady.livejournal.com/136970.html
So at 9:15, I've got 5 pups to vaccinate, a sick kitten to look at, and a rowdy big dog to trim nails on. Have I mentioned how much I don't like mornings?
In the meantime, the relative quiet of the lobby is being pummeled by a chronically un-happy client. This woman wants us to fill meds for her dog, cut the pills up for her, and not charge her a dispensing fee. She bitches EVERY time about the dispensing fee. Because $3 might just break her whole budget. Right. So we should just not charge, and consequently not pay our assistants. Anyway, today, she has an extra $1.06 on her bill from last time, because apparently she wasn't quoted the tax when she asked how much it would be. She brought in a pre-written check (I'm a little confused as to why she won't write a check at the clinic. She never has--always demands the exact amount before she comes in, so she can have the check written) and didn't re-write it or dig out a dollar bill. So today, she's furious that we are going to make her pay this "extra" dollar, which she insists she doesn't owe. She threatened the receptionist with "reporting us all" to Dr B, and accuses us of gouging her and just trying to get more money from her. Right, because we decided that sales tax applies to everyone in the state? Take it up with the government, honey.
Anyway, all that fuss and muster over four dollars, so you can guess how freaking ecstatic she was when informed that we would not fill any more scripts for her until we've examined the dog again. It's been since last May that we saw it, and we are only allowed to dispense medication for patients we've seen for the problem being treated within a reasonable time frame, not to exceed 12 months. Otherwise, we can be faced with all kinds of fun things like suspended licenses, fines, and jail time. But obviously this is just one more way of picking specifically on this poor, sweet, defenseless, woman and ruthlessly taking all of her hard-earned but scant money.
