Should have stayed in bed

[draggonlaady]

Emergency called last night, just as we were settling down to watch a movie.
Back to the clinic to check on the dog twice during the night (midnight and 3:30), leaves me running on 2 rounds of about 3 hours sleep total.

First 2 things this morning were euthanasias.

Then the client that had the emergency last night has the frelling gall to flatly LIE to my receptionist, and tell her that I said it was okay to make $50/month payments on the bill. This did not fly even a little bit, because I'd already very clearly told Receptionist that this owner was NOT to be allowed to charge, as she was a new client here and the record sent from the previous vet had a very large "Do not allow client to charge" note taped prominently to the front of the chart. She had specifically told me that she would bring in a debit card today and settle the bill. What the hell makes people think they can get away with shit like that? Does she think that Receptionist and I don't talk to each other? Dumb dumb dumb.
So Receptionist tells her no, we do not do payments, the whole amount is due when she picks the dog up. She comes back with "Well I only have $200". Receptionist repeats the total amount and tells her that the whole bill is due. Bitch hangs up on her, then shows up at the clinic with only $200.

And then I got to do another euthanasia (no, not the bitch-owner. I'd have preferred that.)

Comments

[dindrane.livejournal.com]

She may have just been desperate, not really expecting it to work, but hoping. :(

I wish people had to go through credit checks to adopt an animal the way you do to adopt a human child. Can you afford care or not? Of course, a few times, I would not have qualified either, and yet I still managed to pay for $600 tooth surgeries on one cat, etc. I don't know. I guess there's no good answer.

[draggonlaady.livejournal.com]

She'd have to be desperate to think that shit like that would fly... it's not like this is a huge, sprawling hospital with 10 doctors and 15 receptionists in a big town where nobody knows anybody. I mean, c'mon! And then to get angry at the receptionist when she's called on her lie? Just adds to the not-cool. I dislike dealing with such dishonesty.

[dindrane.livejournal.com]

Yes. Even if you're frustrated and worried about your dog, you don't get to take it out on the receptionist, who I'm sure was plenty compassionate.