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DirecTv strikes again.
Jan. 26th, 2009 08:25 pmBruce got a lovely and exciting phone call tonight (7pm...anybody know the latest time allowed for calls like this? I seem to recall hearing they weren't supposed to call except between 8am and 6pm?). It seems that DirecTv, despite never having contacted him with a bill, has turned him over to collections to the tune of about $500.
So. No bills have been received, so how could he pay? When questioned about this, Collectionsbloke has no explanation, just demands payment. We've never heard of the company that Collectionsbloke called from, and when asked for proof that he was calling with an actual bill and not just a scam, he got quite rude and again demanded immediate payment. When Bruce says he needs to talk to DirecTv and find out what exactly these charges ARE (seeing as how he hasn't had service for over a year, what with living out in the boonies where DirecTv doesn't offer service) and try to get things figured out, Collectionsbloke says he's putting his account down as "refusal to pay". Bruce says he's not refusing to pay if it's an actual debt, but since he's never gotten a bill from DirecTv, and Collectionsbloke has yet to offer any proof that the bill actually exists, he's sure as Hell not breaking out his credit card. Argument devolves, and is transferred to Supervisor.
Supervisor is at least polite, but still doesn't have any explanation of what the charges are supposed to be for. So she puts him on hold to call DirecTv.
Someone who claims to be from DirecTv comes on the line, but says that she can't access his account to explain the charges. In the midst of giving him DirecTv's contact address (since apparently this has to be done by mail, and not by phone, despite the late-evening phone call that started all this), she disconnects.
So Bruce looks up DirecTv's phone number and calls them. The woman who answers tells him that she can't access his account charges either, but she can call up his basic info. And the address she gives is 3 houses ago. Which is great as an explanation of why he hasn't received a bill, EXCEPT that they somehow got his current address last month to send the box asking for the return of the leased receiver box....so why don't they have the current address NOW? They HAD it, how'd they lose it? And why didn't they send a bill with the box, if he owed them something? They obviously have his phone number, seeing as it hasn't changed (yay for cell phones!), so why didn't they contact him that way? Who the Hell organizes this crap company?
Anyhoo... email has been sent to DirecTv. Will see what results from this. Fuckers.
So. No bills have been received, so how could he pay? When questioned about this, Collectionsbloke has no explanation, just demands payment. We've never heard of the company that Collectionsbloke called from, and when asked for proof that he was calling with an actual bill and not just a scam, he got quite rude and again demanded immediate payment. When Bruce says he needs to talk to DirecTv and find out what exactly these charges ARE (seeing as how he hasn't had service for over a year, what with living out in the boonies where DirecTv doesn't offer service) and try to get things figured out, Collectionsbloke says he's putting his account down as "refusal to pay". Bruce says he's not refusing to pay if it's an actual debt, but since he's never gotten a bill from DirecTv, and Collectionsbloke has yet to offer any proof that the bill actually exists, he's sure as Hell not breaking out his credit card. Argument devolves, and is transferred to Supervisor.
Supervisor is at least polite, but still doesn't have any explanation of what the charges are supposed to be for. So she puts him on hold to call DirecTv.
Someone who claims to be from DirecTv comes on the line, but says that she can't access his account to explain the charges. In the midst of giving him DirecTv's contact address (since apparently this has to be done by mail, and not by phone, despite the late-evening phone call that started all this), she disconnects.
So Bruce looks up DirecTv's phone number and calls them. The woman who answers tells him that she can't access his account charges either, but she can call up his basic info. And the address she gives is 3 houses ago. Which is great as an explanation of why he hasn't received a bill, EXCEPT that they somehow got his current address last month to send the box asking for the return of the leased receiver box....so why don't they have the current address NOW? They HAD it, how'd they lose it? And why didn't they send a bill with the box, if he owed them something? They obviously have his phone number, seeing as it hasn't changed (yay for cell phones!), so why didn't they contact him that way? Who the Hell organizes this crap company?
Anyhoo... email has been sent to DirecTv. Will see what results from this. Fuckers.
